Conversations across languages
Multilingual visitor experiences and translation tools to help your team communicate.
A little closer. Every conversation.
Good conversations.Great connections.
Turn a first hello into a lasting connection. Bring customer conversations, your team and the right context together with 600chat.
Live chat, with a human touch.
One shared workspaceA link away from your customersBuilt for teamwork
Everything in the conversation
Less switching.
More understanding.
Give your team a clear view of each conversation, and give every customer your full attention.
WORK TOGETHER
One place for your team to pick up the conversation.
Keep conversations organized, assign them to the right teammate and carry the context into the next reply.
- Shared conversations and assignments
- Clear ownership across your team
Conversations, connected
JL
Jamie Lee
AssignedWith Taylor · Support
AC
Alex Chen
AssignedWith Casey · Support
MP
Morgan Park
ResolvedConversation closed
KEEP ANSWERS CLOSE
A thoughtful answer, without starting from scratch.
Keep useful replies within reach. Reuse common answers, then make each response feel personal.
- Reusable quick replies
- Knowledge articles for common questions
Your reply library
Getting startedHappy to help you get started. Tell us a little about what you need, and we’ll guide you through the next step.
SEE THE WHOLE PICTURE
The conversation starts with understanding.
See customer details and conversation history together, so your team can respond with useful context.
- Visitor details and customer records
- Conversation history in one workspace
JL
Jamie Lee
Returning visitor
ChannelWebsite chatConversationGetting startedAssigned toTaylor · Support
Knowledge, within reach
Keep useful information and common answers close to the people who need them.
A clearer view of your service
Use conversation and service reports to understand how your team is doing.
From hello to helpful
A simple path to
a better conversation.
Meet customers where the conversation begins. Keep everything that follows connected.
01
Create a way to connect
Share a chat link or add a chat widget to your website. Customers can open a conversation in their browser.
02
Bring your team together
Set up your channels and teammates. Keep incoming conversations organized in a shared workspace.
03
Make the next reply count
Use customer context, quick replies and your knowledge base to move the conversation forward.
A few good questions
Let’s make
things clear.
A closer look at how 600chat fits into your customer conversations.
What is 600chat?
600chat is a customer service platform that brings live chat, team collaboration, customer information and support tools into a shared workspace.
Do customers need to install an app?
No. Customers can open a shared chat link in their browser, or start a conversation through a chat widget on your website.
Can multiple teammates manage conversations?
Yes. Teams can manage conversations together, assign them to teammates and use shared customer context to keep replies consistent.
Does 600chat support multiple languages?
600chat includes multilingual visitor interfaces and translation tools. The languages and translation services available depend on your workspace configuration.
Can the chat experience match my brand?
Channel settings let you customize the chat appearance, welcome content and entry points to suit your customer experience.
Closer to your customers